Terms of Service

Chapter 1 General Provisions

Article 1 (Purpose)

These Terms of Service are intended to set forth the rights, obligations, and responsibilities of the company (Raccoon Couple, hereinafter referred to as the "Company") and users in connection with the services (Raccoon Couple Service, hereinafter referred to as the "Service") provided through the Company’s website.

Article 2 (Definitions)

The terms used in these Terms of Service are defined as follows.

Service: Refers to the virtual space created by the Company through information and communication facilities such as computers in order to provide services to users, and may also refer to the Service itself.
Member: Refers to a person who registers as a member by providing personal information, receives information continuously from the website, and continues to use the services provided by the website.
ID (Identifier): Refers to the unique account information selected by the Member and approved by the Company for the purpose of identifying the Member and enabling service use.
Password: Refers to a combination of letters and numbers set by the Member to confirm their identity corresponding to the ID and to protect their personal information.
Membership Withdrawal (Withdrawal): Refers to the act of a Member terminating the service contract. Withdrawal must be carried out within the app through [My Profile] → [Others] → [Withdraw].

Definitions of terms not specified in Paragraph 1 shall follow relevant laws and service-specific guidelines.

Article 3 (Effect and Amendment of the Terms of Service)

The Company shall post these Terms of Service on the initial service screen of each service site in a way that Members can easily understand.
The Company may amend these Terms of Service within the scope permitted by relevant laws.
In the event of an amendment, the Company shall notify Members by specifying the effective date and reasons for the amendment at least 7 days prior to the effective date.
- If the amendment is disadvantageous to Members, the Company shall provide at least 30 days’ prior notice.
- Changes before and after amendment shall be clearly displayed.
Members have the right to reject the amended Terms. If they do not agree, they may stop using the Service and terminate their membership.
- However, if they continue to use the Service after the effective date, they are deemed to have accepted the amended Terms.
The Company shall not be liable for damages incurred by Members due to their failure to recognize changes in the Terms.

Article 4 (Matters Not Specified in the Terms)

These Terms shall apply together with separate policies and operating rules provided by the Company.
Matters not specified herein shall be governed by relevant laws.

Chapter 2 Formation of Service Agreement

Article 5 (Conclusion of the Service Agreement)

The Service Agreement is established when the Company accepts a user’s application for use after the user agrees to these Terms.
Agreement is deemed expressed when the user checks the Terms at registration, clicks the start button, and completes the membership application by entering basic information.

Article 6 (Application for Service Use)

A customer wishing to use the Service must provide the required information (e.g., name, email) requested by the Company.
If a user applies using another person’s identity, all IDs shall be deleted and the user may be subject to legal punishment.
Users under 14 years old must obtain the consent of a legal guardian to register.

Article 7 (Protection and Use of Personal Information)

The Company shall endeavor to protect Members’ personal information in accordance with relevant laws.
The Company’s Privacy Policy shall apply; external linked sites are not covered.
Members may withdraw consent for the use of personal information at any time, which shall be treated as subscription cancellation or withdrawal.
In cases of events through trustees, explicit consent for consignment of personal information shall be obtained.

Article 8 (Approval and Restrictions on Application)

In principle, the Company shall approve applications in order of receipt.
Approval may be restricted or deferred in the following cases:
i. Lack of facilities
ii. Technical difficulties
iii. Other reasons deemed necessary by the Company
Approval may be denied in the following cases:
i. Use of false identity or another person’s name
ii. False entries in the application
iii. Purposes against social order
iv. Improper or commercial use
v. Other requirements not met
For minors, approval may be withheld as provided by relevant laws.

Article 9 (Assignment and Change of Member ID)

The Company assigns IDs to Members.
Members may request ID changes, provided they do not duplicate existing IDs.
Members can view and modify personal information through the profile tab.
IDs may be linked to other Company-operated sites with the Member’s consent.
ID changes may occur in the following cases:
i. Risk of personal information exposure
ii. Offensive or inappropriate IDs
iii. Other reasonable grounds
Responsibility for ID and password management lies with the Member, and the Company bears no liability.

Chapter 3 Obligations of the Parties

Article 10 (Obligations of the Company)

Comply with laws and Terms, provide stable service
Establish and comply with personal information protection systems
Do not send unsolicited commercial emails
Provide convenience in contracts and handle cancellations immediately
Address legitimate complaints promptly, or provide reasons and schedule if immediate handling is difficult

Article 11 (Obligations Regarding Member ID and Password)

Members are responsible for managing their ID and password
IDs and passwords must not be shared with third parties
In case of theft or misuse, Members must notify the Company and follow guidance
The Company bears no liability for damages resulting from violations

Article 12 (Obligations of Members)

Comply with laws, notices, and avoid disrupting Company operations
Members are fully responsible for negligence in ID/password management
Members may not engage in business activities without Company’s consent; Company is not liable for damages from such activities
Rights under the Service Agreement may not be transferred, gifted, or pledged
Do not infringe upon the rights of others
Prohibited actions include: false registration, ID theft or trading, impersonation, hacking, service disruption, distribution of illegal information, obscene or defamatory posts, collecting personal data without consent, and criminal acts

Chapter 4 Use of Services

Article 13 (Provision and Changes of Services)

The Company provides content and events to Members
Services are basically free; paid services shall be announced separately
Changes shall be notified in accordance with Article 14

Article 14 (Provision of Information and Notices)

Information may be provided through announcements or email
Notifications to an unspecified number of Members may be replaced by posting on the bulletin board for at least 7 days

Article 15 (Copyright and Management of Posts)

The Company protects Members’ posts
Posts may be deleted, moved, or restricted if they fall under: defamation, obscenity, illegality, copyright infringement, spam, etc.
Copyrights of works created by the Company belong to the Company
Copyrights of posts belong to Members; however, the Company retains non-commercial publishing rights within the site
Unauthorized use of information is prohibited

Article 16 (Advertisements and Transactions with Advertisers)

Services may contain advertisements and links
Members are deemed to have agreed to ad display
The Company is not responsible for external sites’ privacy policies

Article 17 (Service Availability)

Services are available 24/7, year-round, unless prevented by technical or operational issues
The Company may suspend services temporarily for system checks, replacements, etc., with prior notice
Services may be divided into ranges with separate availability times, subject to notification

Article 18 (Suspension of Services)

Services may be restricted or suspended in cases such as: inspections, malfunctions, overload, national emergencies, or force majeure
Prior notice shall be given when possible; exceptions apply in unavoidable cases

Article 19 (Management of Member IDs)

Members are responsible for managing their IDs and passwords
ID changes require valid reasons
Members bear responsibility for issues arising from ID/password use

Article 20 (Provision of Information)

The Company may provide information deemed necessary for service use
Additional information may be requested for service improvement

Chapter 5 Termination and Restrictions

Article 21 (Amendment and Termination of Agreement)

Members may terminate the Service Agreement by submitting a deregistration request through the personal information management page.

Article 22 (Restrictions on Service Use)

The Company may restrict service use for violations of the Terms
Grounds: obscene IDs, defamation, illegal posts, long inactivity, operational disruption, etc.
Sanctions: suspension, reset, termination, and liability for damages

Chapter 6 Damages and Miscellaneous

Article 23 (Damages)

The Company shall not be liable for damages related to free services except as provided by the Privacy Policy.

Article 24 (Disclaimer)

The Company is exempt from liability in cases of force majeure such as natural disasters or wars
The Company is exempt if damages arise from actions of telecommunications providers
The Company is exempt from damages caused by unavoidable maintenance, replacements, or inspections
The Company is not responsible for damages caused by Members’ negligence or inaccurate information
The Company is not responsible for Members’ expected benefits not being realized

Article 25 (Dispute Resolution)

The Company and Members shall make efforts to resolve disputes amicably
Complaints and opinions are handled with priority; if immediate handling is difficult, reasons and schedules shall be provided

Article 26 (Jurisdiction and Governing Law)

Disputes arising from the use of the Service shall be governed by the laws of the Republic of Korea, and lawsuits shall be filed with the competent courts of Korea.